Privacy policy

Privacy Policy – Heromys

Last updated: September 17, 2025

Heromys operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Heromys is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. In case of conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls regarding your personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

We may collect personal information including:

Contact details (name, email, shipping and billing address, phone number)
Financial information (payment card details, transaction information)
Account information (username, password, preferences)
Transaction history (purchases, returns, exchanges, items in cart or wishlist)
Communications with us (customer support inquiries)
Device and usage information (IP address, browser type, interactions with the website)

Sources of Personal Information:

Directly from you (account creation, orders, communications)
Automatically through the Services (cookies, device data)
From Shopify or service providers acting on our behalf
From partners or third parties

2. How We Use Your Personal Information

We use personal information to:

Provide, tailor, and improve the Services (fulfil orders, manage accounts, customise your shopping experience)
Marketing and advertising (if you consent)
Security and fraud prevention
Communicate with you regarding orders or support
Comply with legal obligations

3. How We Share Your Personal Information

We may share your information:

With Shopify and third-party service providers (payment processing, shipping, analytics, customer support)
With business or marketing partners for advertising purposes
When you direct or consent to disclosure (e.g., social media integrations)
Within our corporate group or affiliates
In connection with business transactions (merger, bankruptcy, legal requirements)

4. Shopify as Data Processor

Your information may be transmitted to Shopify and third parties in countries other than your own for service provision and improvement. Shopify’s privacy practices apply to this processing. For more details: Shopify Privacy Policy.

5. Third-Party Websites and Links

The Services may link to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.

6. Children's Data

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

7. Security and Retention

We use reasonable technical and organisational measures to protect your data but cannot guarantee “perfect security.”
We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your data
Port your data to another service
Object to or restrict processing
Withdraw consent for processing
Manage communication preferences (unsubscribe from marketing emails)

To exercise any of these rights, contact: support@heromys.com

We will not discriminate against you for exercising your rights. Verification of identity may be required.

9. International Transfers

Your personal information may be stored or processed outside your country. Transfers outside the EEA or UK rely on recognized mechanisms like the European Commission's Standard Contractual Clauses or equivalent UK contracts.